Privacy Policy

How we handle your data

Last updated: June 2026

1. Who We Are

JMTechNI is a tech repair business operated by Jason McClenaghan, based in Newtownards, Northern Ireland. When we refer to "we", "us", or "our" in this policy, we mean JMTechNI.

2. Information We Collect

We may collect the following personal information when you use our website or services:

  • Contact form submissions: Your name, email address, phone number, device type, and message content when you contact us through our website.
  • Service records: Details about your device and the repairs or services we perform, which we keep to provide you with better service.
  • Website usage data: We use Google Analytics to understand how visitors use our website, such as pages visited, time spent on pages, and general location (country/city level). This is collected using cookies and online identifiers (such as your IP address and a device/cookie ID), which we treat as personal data and only collect with your consent. Google Analytics is configured with IP anonymisation to limit how identifiable this data is.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Carry out and manage repairs and services you have requested
  • Send you invoices and service updates
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following bases:

  • Consent: When you submit a contact form or agree to cookies.
  • Contractual necessity: When we need your information to carry out a repair or service you've requested.
  • Legitimate interests: To improve our services and communicate with you about your repairs.

5. Cookies

Our website uses the following cookies:

  • Essential cookies: Required for the website to function properly (e.g. session cookies for the admin area).
  • Analytics cookies: Google Analytics cookies help us understand how visitors interact with our website. These cookies are only set after you accept them, and collect information about how you use the site. The primary way to opt out is to choose "Reject" in our cookie banner; you can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For full details of the cookies we use and how to accept, reject or change your choice, see our Cookie Policy.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We use a small number of trusted service providers (processors) who act on our instructions and under contract. These include:

  • Google Analytics: Website usage data (via cookies and online identifiers), only after you accept analytics cookies (see section 5).
  • Stripe: Our payment processor. If you pay online, your card details are handled securely by Stripe and are not stored by us.
  • Cloudflare: Provides hosting security, performance and content delivery for our website.
  • Email service providers: To send you notifications, invoices and updates about your enquiry or service.

Some of these providers may process data outside the UK. Where they do, they are required to protect it to UK GDPR standards through appropriate safeguards (such as the UK International Data Transfer Agreement or adequacy regulations).

In the unlikely event of a personal data breach that is likely to risk your rights and freedoms, we will report it to the Information Commissioner's Office (ICO) within 72 hours where required, and let you know without undue delay where the law requires it.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form messages and service records are retained for up to 6 years for accounting and legal purposes.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request a copy of your data in a portable format
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).